In case of an emergency:
- First contact local authorities or your host organization (if applicable) for immediate assistance. Depending on your location, this may be local police, or the Canadian consulate.
- Contact International SOS using the phone number available to you on the mobile app or (215) 942-8478. Collect calls are accepted.
- Finally, contact UBC Campus Security at + 1-604-822-2222, available 24 hours a day, 7 days a week. Campus Security will contact the appropriate university personnel to provide assistance. Collect calls are accepted.
UBC is committed to providing well-supported programs that contribute to safe international learning experiences. However, critical incidents may occur while students are abroad that require an effective and timely response to mitigate the impact. Each situation requires a context specific response in terms of required resources and appropriate procedures. The university looks to support students in any reasonable way that it can.
Also check out the Emergencies learning module.
Emergency consular assistance
There are a few ways to access emergency consular assistance while you are abroad:
For emergency help during business hours, call your nearest embassy or consulate directly.
If you call outside of office hours, your telephone call will automatically be transferred to a consular officer in Ottawa, or you will be asked to leave a message for a return call. Under normal circumstances, an operations officer will get back to you within 15 minutes. However, this delay may be longer during large-scale emergencies.
You can also:
- Send an email to firstname.lastname@example.org or make a collect call (613.996.8885) to the Government of Canada in Ottawa.
- You can also contact Government of Canada's Emergency Watch and Response Centre in Ottawa 24 hours a day, 7 days a week. Send an email, email@example.com or make a collect call 1.613.996.8885
- From within Canada, call 1.800.267.6788, or 613.944.6788
You may be asked to leave a message. Please follow the instructions carefully. Under normal circumstances, an operations officer will get back to you within 15 minutes. However, this delay may be longer during large-scale emergencies.