UBC is committed to providing well-supported programs that contribute to safe international learning experiences. However, critical incidents may occur while students are abroad that require an effective and timely response to mitigate the impact. Each situation requires a context specific response in terms of required resources and appropriate procedures. The university looks to support students in any reasonable way that it can.
In case of an emergency:
- Contact local authorities or your host organization (if applicable) for immediate assistance. Depending on your location, this may be local police, or the Canadian consulate.
- Contact International SOS using the mobile app or +(215) 942-8478. International SOS can provide advice and resources to help in during an emergency. They are available 24/7, accept collect calls and will work with UBC to support you during an emergency.
Also check out the Emergencies learning module.
Emergency consular assistance
There are a few ways to access emergency consular assistance while you are abroad:
For emergency help during business hours, call your nearest embassy or consulate directly.
If you call outside of office hours, your telephone call will automatically be transferred to a consular officer in Ottawa, or you will be asked to leave a message for a return call. Under normal circumstances, an operations officer will get back to you within 15 minutes. However, this delay may be longer during large-scale emergencies.
You can also:
- Send an email to firstname.lastname@example.org or make a collect call (613.996.8885) to the Government of Canada in Ottawa.
- You can also contact Government of Canada's Emergency Watch and Response Centre in Ottawa 24 hours a day, 7 days a week. Send an email, email@example.com or make a collect call 1.613.996.8885
- From within Canada, call 1.800.267.6788, or 613.944.6788
You may be asked to leave a message. Please follow the instructions carefully. Under normal circumstances, an operations officer will get back to you within 15 minutes. However, this delay may be longer during large-scale emergencies.